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Terms and Conditions

Reservations: All reservations are based on a vehicle category and not a certain car model. In case the vehicle category cannot be provided, the company reserves the right to provide to the customer a car of a higher vehicle category, without any extra charge.

Driver: Minimum age is 23 years of age.

Drivers' License: The Driver is required to have and display a valid Drivers' License issued at least a year ago. Citizens of Non-EU countries are required to have a valid international Drivers' License along with their regular Drivers' License or a Drivers' License with Latin characters.

Traffic Violations - Fines: Traffic violations and fines are bore by the renter.

Means of Payment: The Rental is prepaid. If the Renter does not hold a credit card, he can rent a car provided he has paid the whole rental value, as well as the guarantee deposit 150€.

After Hours Deliveries - Collections (22:00-07:00): Surcharge 20€ for each collection or delivery.

Out of Stations Deliveries - Collections: Deliveries and Collections are On-Request. The extra charge within city limits is 10€+VAT. For Deliveries - Collections outside of the city, the extra charge is 25€+VAT as well as 0,50+VAT per klm.

Additional driver: The first additional driver is free of charge.

Navigation system (GPS): The surcharge for the GPS is 1,50€/day upon request and availability with a maximum charge 50€/rental.

Child seat: The first child seat is free of charge. The surcharge for a second child seat is 2€/day upon request and availability with a maximum charge 28€/rental.

Snow chains:The charge for Snow Chains is at 10€/day with a maximum charge of 40€/rental.

Fuels:The Renter is obliged to return the vehicle with the same amount of fuel as it had when collected. In the case of returning the vehicle with less fuel, the renter will be charged with the fuel difference. No refunds are issued for vehicles returned with more fuel than when collected.

Accident: In case of an Accident the Renter is obliged to inform the company as well as the police and to present the Police Accident Report to the station upon return of the vehicle to the station. In case of an Accident caused by the Renter, the Renter will be charged with 15€ Administrative fees

Roadside Assistance: All company cars have 24-hour roadside assistance. The station will provide the contact details.

INSURANCE:

Personal liability insurance

1) Material damages to third parties ( Required by Greek Law )
2) Physical damages to third parties ( Required by Greek Law )
3) Legal Advice.

In case of an accident due to the renter’s liability, the renter has to pay the entire repair costs of the company’s vehicle.

Partial Collision Damage Waiver Insurance (CDW)

1) Material damages to third parties ( Required by Greek Law )
2) Physical damages to third parties ( Required by Greek Law )
3) Legal Advice.

In case of an accident due to the renter’s liability, the renter can limit his responsibility for his legal share in any damage of the company’s vehicle to:

  • 500 Euro for vehicle category B + VAT
  • 600 Euro for vehicle category C + VAT
  • 700 Euro for vehicle category D+ VAT
  • 700 Euro for vehicle category Diesel 14 + VAT
  • 900 Euro for vehicle category K + VAT
  • 1000 Euro for vehicle category Diesel 16 + VAT

Full Cover Insurance

Full damage waiver (FDW) and theft protection (TCP)

1) Material damages to third parties ( Required by Greek Law )
2) Physical damages to third parties ( Required by Greek Law )
3) Legal Advice.

(FDW) – Full Damage Waiver

The vehicle renter may waive the above deductible amount if he accepts to complete and signs the Fulla Damage Waver (FDW) during the hiring contract.

(TW) – Theft Protextion

The vehicle renter disposes of responsibility of any vehicle damage due to theft, under the condition of non-existing negligence (car left open etc.).

Personal Accident Insurance (P.A.I.) Not offer.

All insurances do not cover damages at the lower part of the vehicle, the wheels (tires, rims), window breaking, seat burning, loss of keys and any damage of vehicle’s accessories.

The company provides only insurance coverage to third parties for persons that use the car upon her approval, according to insurance contract, which terms, after being read by the renter, were approved by him.

The renter’s, the driver’s and the other vehicle passengers luggage and other personal items are not covered by the insurance and the company has no liability for any loss, damage etc.

PERSONAL DATA: During the hiring period the company has all renter’s data at her disposal, which she might use in case of the renter violating the terms of the present contract.

OTHER TERMS: The company has the exclusive property, possession and ownership of the vehicle. The renter is in no way and in no case a company’s representative. The renter acknowledges that he does not acquire any other rights, expect those explicitly mentioned in the contract.

During the hiring period all authorized drivers are jointly, unlimited and entirely liable along with the renter.

Similarly, in case of the hiring contract being signed by a representative, he will be jointly, unlimited and entirely liable along with the renter.

The present contract prevails any other agreement, written or oral, among the company and the renter.

Data Protection Policy

AutoRentals respects its customers’ personal data and caters for their safekeeping, by complying with the relevant legislation (indicatively, the General Data Protection Regulation, hereinafter “GDPR”). Herein below, we would like to inform you as to the manner in which we process your personal data.

AutoRentals collects only personal data (first and last name, telephone number, e-mail, country and city of provenance, invoicing details), which yourselves provide us with voluntarily through the present website, by filling in the relevant reservation/communication forms, or via any other legal procedure. The data which you have willingly disclosed to us, are used by us in order for you to have a direct and meaningful communication with us, in order for the amount of your reservation’s down payment to be lawfully invoiced and in order for your reservations to be serviced in the best possible manner. AutoRentals collects personal data when you make a reservation for hiring a vehicle. The personal data collected are the mandatory minimum to conclude the abovementioned actions.

The recipient of your personal data is AutoRentals, as well as an associate thereof (indicatively, a vehicle hiring provider), whom you have selected to make a reservation. Disclosure on your part of your personal data to AutoRentals means that you consent to such data being used exclusively by the Company, its employees and associates and to the extent required for your service and for the conclusion of the transaction which you have requested. AutoRentals demands from its employees and associates-suppliers to provide to its users-customers the safety degree stated in the present Personal Data Protection Statement. In case of violation of the personal data legislation by an associate, AutoRentals bears no liability. AutoRentals shall not divulge, sell, exchange, concede or in any other manner transmit personal data of yours to third parties, natural or legal persons, except in the cases mentioned above and those provided for in the relevant legislation.

Following conclusion of the reservation procedure, AutoRentals automatically sends the details of the reservation (type of vehicle, duration of the hire, pick up and return location, extra insurances & benefits, price, etc.), as well as your contact details (first and last name, telephone number, e-mail address, country and city of provenance) to the reservations department of the associate – supplier whom you have selected, solely and exclusively in order to better serve your reservation (e.g. ability to communicate with you in case of delay, change of vehicle pick up – return location or day/hour). Autorentals expressly prohibits its associates to transmit, in any manner, your personal data to third, natural or legal, persons, as well as to use such for publicity of other reasons, unless your consent has been obtained beforehand, as well as in other cases stated by the law. AutoRentals shall not be sending any personal data of yours whatsoever to an associate in respect of reservations that have not been concluded by the customer for any reason.

AutoRentals keeps personal data only for as long as it is absolutely necessary to attain the purposes which are mentioned in the present privacy policy and the law. The criterion used to determine the storage period is based on compliance with the deadlines allowed by the law and the principles of minimizing the data, restricting storage and rationally managing our records. You are reminded that you are able to remove your data from our webpage at any moment you choose, simply by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. from the email account by which you have registered (exclusively for reasons of identification – confirmation of your request for deletion).

AutoRentals has taken all suitable technical measures for the safety of your personal data. It keeps your personal data in safe servers with a high encryption level, granting limited access to only those of its employees / associates-suppliers, who need to have access to the data. It complies with the applicable legislation and has put in place procedures for protecting the data.

Autorentals uses Cookies as part of the facilitation but also of the functionality of the services through its webpage. Cookies are small text files, which are sent and saved in your computer, allowing webpages such as that of AutoRentals to operate smoothly, to collect multiple choices, to facilitate your access to the webpage and to collect data for improving its content. It is pointed out that the use of Cookies is absolutely necessary for the proper functioning of AutoRentals’ webpage, and they are divided in the following categories:

  • Necessary Cookies: They allow the performance of basic functions of the webpage, such as making a reservation and electronic payment. Without those Cookies your ability to navigate on the webpage and the execution of basic instructions are restricted.
  • Functionality Cookies: These Cookies remember your preferences while you browse our webpage, so that we may suggest the right products on the basis of your needs.
  • Performance Cookies: These Cookies collect information as to how you use our webpage and for its improvement. They allow us to see which pages you visit more often, they inform us if you face any problem while navigating, etc. These Cookies do not collect personal data of yours.
  • Publicity Cookies: These Cookies are used to provide advertisements related to you and your interests. They are also used to send publicity or offers that are more corresponding to your needs, thus limiting the undesirable and trivial publicity. They also help us to measure the effectiveness of our publicity campaigns.
  • Cookies Analytics: They are a subset of the functionality Cookies and give us the possibility to evaluate the effectiveness of various functions of our webpage, thus constantly improving the experience we offer you.

Upon use of our webpage, you will have to agree which type of cookies you allow us to install. On entering the home page of our webpage you are made aware of a relevant note on the use of cookies. You can set up your browsing program in such a way, so as to be informed on the configuration of the Cookies and you can either decide on accepting them, individually or overall, or to exclude Cookies’ acceptance in certain cases. Bear in mind that the function of our webpage may be limited if the Cookies are not accepted.

AutoRentals uses remarketing services to advertise itself on third parties’ websites after you have visited our service. The Google AdWords remarketing service is provided by Google Inc. You can exclude yourselves from Google Analytics as regards display Advertising and adjust the Google display Network advertisements by going to the page Ads Settings of Google. 

Google also recommends that you install the Google Analytics opt-out browser add-on – https://tools.google.com/dlpage/gaoptout – for your web’s browsing program. The Google Analytics opt-out browser add-on offers visitors the possibility to deter the collection and use of their data from Google Analytics. For more information as regards Google’s privacy policies, visit Google’s webpage about privacy and the terms: https://policies.google.com/privacy?hl=el

You may at any moment, by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it., exercise the following rights:

  • The right to information and access: You have the right of unlimited access and information on your personal data, which AutoRentals processes. This right of yours is exercised by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it., as well as via our webpage, whereat, by using the email and password that you have chosen, you may enter in the system and find you account’s details, as well as all the reservations you have made in the past.
  • The right to rectification: If the information which we have about you is inaccurate or incomplete, you have the right to ask for its correction from us. If these data have been transmitted to a third party with your consent or for legal reasons, then we also have to take care that the third party corrects the data. Furthermore, upon entering the system you may change or update your data.  
    -The right to erasure (“right to be forgotten”): If you wish to have all your personal data erased and there is no legal ground for us to continue to process and keep them, you can ask us to do so by sending us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • The right to restriction of processing: You have the right to ask us to restrict the manner of processing your data, under the GDPR conditions. This means that storage of data is allowed, but not their further processing. We only keep the data necessary to service any potential future requests of yours.
  • The right to data portability: AutoRentals allows you to obtain and reuse your personal data for your own purposes in all services in a safe manner, without this affecting the usability of your data. You are entitled to receive or request the transfer of your data in a non-readable form, from us to another data controller, if you wish so.
  • Right to object to data processing: You have the right to state objections against your data being processed by AutoRentals, under conditions.
  • The right to revoke the consent: If you have given us your consent to process your data but later you changed your mind, you have the right to withdraw your consent at any moment and AutoRentals will refrain from processing your data.

AutoRentals is obligated to reply to your abovementioned requests within a period of one (1) month after receiving them. Should we need more time due to complexity or to a large number of relevant requests, we shall let you know.  Finally, you have the right to lodge a complaint with a Supervisory Authority: You have the right to lodge a complaint with a supervisory authority if you think that AutoRentals did not respond to your request regarding your personal data; before the Hellenic Data Protection Authority (1-3, Kifissias, PC 11523 Athens
http://www.dpa.gr/portal/page?_pageid=33,15510&_dad=portal&_schema=PORTAL
as well as before each competent Service and Authority.

AutoRentals retains the right to amend the present policy, by updating the present text in order to comply with the legislation on private data protection, as such may be applicable from time to time, as well as in any other instance it may deem it necessary.  

By using the present webpage you accept and consent to the present Personal Data Protection Statement – Privacy Policy of AutoRentals, as such is amended and applicable from time to time.

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